Privacy Policy – Solar Saver AU
Solar Saver AU (we) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information, particularly when sending communications via SMS or other messaging platforms.
1. Collection of Personal Information
We may collect:
Name, email, phone number, address, and solar system details.
Communication preferences for SMS, email, or other messages.
Information about your interactions with our website, services, or messages.
How we collect it:
When you fill out forms, request quotes, or book services.
When you opt in for SMS updates or newsletters.
2. Use of Personal Information
Your information is used to:
Respond to inquiries and provide solar system advice or quotes.
Send SMS or email notifications, reminders, and service updates.
Provide promotional offers and marketing messages only if you opt in.
Administer accounts, payments, and customer service.
Comply with legal obligations.
1. Collection of Personal Information
We may collect:
Name, email, phone number, address, and solar system details.
Communication preferences for SMS, email, or other messages.
Information about your interactions with our website, services, or messages.
How we collect it:
When you fill out forms, request quotes, or book services.
When you opt in for SMS updates or newsletters.
2. Use of Personal Information
Your information is used to:
Respond to inquiries and provide solar system advice or quotes.
Send SMS or email notifications, reminders, and service updates.
Provide promotional offers and marketing messages only if you opt in.
Administer accounts, payments, and customer service.
Comply with legal obligations.
3. Consent and Opt-Out
By providing your phone number, you consent to receive A2P-compliant messages from Solar Saver AU.
You can opt out of marketing SMS at any time by replying STOP.
Transactional messages (booking confirmations, service updates) may still be sent even if marketing opt-out is applied.
4. Disclosure of Personal Information
We may share your information with:
Our service providers who help deliver services or manage communications.
Regulatory authorities if legally required.
Other third parties only with your consent or as necessary to provide services.
We do not sell your personal information.
5. Storage and Security
We store your information securely and take steps to protect it from unauthorized access, loss, or misuse. Data is retained only as long as necessary for business and legal purposes.
6. Cookies and Tracking
Our website may use cookies to improve your experience and analyze trends. You can manage cookies in your browser, but some website features may be limited.
7. Access and Correction
You can request access or correction of your personal data by contacting us:
Email: [Insert Email]
Phone: [Insert Phone Number]
8. Complaints
If you believe your privacy has been breached, contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to this Privacy Policy
We may update this policy, with the effective date revised at the top.
10. Contact
Solar Saver AU
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]